If you are contacting us by email please check your junk and spam folders for replies. We have a dedicated team who answer emails and every email is answered within 24 hours. Another way to contact us is via Facebook Messenger. In cases where we have to deal with problems we will ask for videos so we can see the problem and help you in the best possible way..

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Shipping cost : GBP
(Shipping fee GBP 5 for orders under GBP 50)

PayPal Credit/Debit

Delivery info:

1. Delivery information: UK region will be shipped from the United Kingdom and will arrive in 2-3 days (Boat2 will be deliveried up to 2-3 weeks in UK); EU region will be shipped from Germany and will arrive in 2-5 days.

2. You can choose to Pay via Paypal or Credit card(mollie). When you click the Pay button, It will redirect to PayPal or Mollie.nl, ND tackle will not collect any of your account information.

3. To be entitled to a full refund or exchange, we must have received the return item in unused condition in the original packaging within 30 days of you taking delivery (digital products can be refunded within 15 days). If you return your purchase by post or courier after the periods outlined above (with exception of faulty or damaged goods) were serve the right not to process your return. When returning goods please make sure that you fill out ticket in the following URL.https://www.newdirectiontackle.co.uk/support

4. Please know that your personal information (address, email, mobile phone number) will be forwarded to the shipping company for tracking the shipment.

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